We want every one of our customers to be glad that they purchased our creations. We have an unconditional guarantee for purchase and shipping costs.
We accept PayPal or the Etsy payment system.
Thru Etsy we collect sales tax for Washington state customers.
We ship USPS domestically and internationally.
We do not ship a few of our items outside of the U.S. because the shipping would be to high. We do this to protect our customers.
IMPORTANT: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Please contact me if you have any problems with your order.
We are proud of the unique handcrafted items that we produce so we offer the following guarantee:
If you are for any reason dissatisfied with your purchase you may return it for a full refund including any postage that you have paid for a period of two weeks after you have received your order. We will issue the refund within two working days of the return of the product to us or within two working days of being provided with proof that the product is in transit back to us. Furthermore we will pay you back for the shipping cost to return the product to us provided that you have used the cheapest return method.
Upon receiving your order:
Check your item(s) immediately for damage. In the unlikely event that your product is damaged in transit, please send us photos of the damaged product and the packaging for insurance and we will replace the item if possible or refund your money.
Contact us through Etsy 'convo'.
We enjoy doing custom work. We have a number of basic designs that we can customize and many may be surprisingly affordable. Or we can design a completely original box for you! Feel free to inquire.
Please note that we hold our custom work to a high standard and spend a lot of time on each design. Most of our custom orders are for more than one box. We specialize in award boxes for significant events and accomplishments and can engrave names and logos on the boxes. We are also very clever at incorporating company logos or themes into our box designs.
IMPORTANT! We only manufacture our own custom designs. If you are an artist or crafts person that needs laser cutting for your own work, there are a number of companies such as Ponoko that specialize in this service. They will cut your work faster than our two person shop can.
If your are interested in carrying our work contact us. We will only take on a new customer if we are certain we can provide exceptional service.
All of our designs, images of our work, text and graphics displayed on Etsy are copyrighted.